Exchanges and Returns


RETURNS FOR CUSTOMERS IN SWEDEN

If you wish to return or exchange an item, please send it back in the same condition as it was received. This means the product must be:

- Undamaged and clean

- Unused, with all original tags attached

- In its original packaging

If your purchase included a promotional gift, this must also be returned for the return to be approved.

You are responsible for the return shipping cost. We do not accept returns sent with cash on delivery or payment on delivery.

Return & Exchange Policy

You have a 14-day return and exchange period from the day you receive your order.
Once we have received and approved your return, we will issue a refund or process an exchange according to your request.

How long does a return take?

Once your return has arrived to us, it is usually processed within 2–3 business days.

As soon as the return is approved, your refund will be issued. Please note that it may take an additional 1–3 business days for the funds to appear in your account depending on your bank.

Please note: Shipping costs are not refunded.

You can easily book your return shipment using the form below.
The form is only available for customers within Sweden.


Return/Exchange for customers outside of SWEDEN - SCROLL DOWN

HOW TO MAKE AN EXCHANGE

1. Fill in the return form

Start by completing the return form above. Enter your order number and the email address used at the time of purchase, then follow the instructions provided.
We will check if the size you wish to exchange for is available in stock.

  • If the size is available – the exchange will be approved.

  • If the size is not available – we unfortunately cannot complete the exchange.

2. Pack and return the item

Pack the item in the same condition as when you received it, together with the return form. Make sure the product is unused, clean, undamaged, and includes all original tags and packaging.

3. Delivery of your new item

Once we have received and processed your return, the new item will be shipped to you (provided the exchange has been approved and the requested size is in stock).

EXCHANGES & RETURNS FOR CUSTOMERS OUTSIDE SWEDEN

If you wish to make an exchange or return, please send the item back to us in the same condition as it was received. The item must be:

- Unused, clean, and undamaged

- With all original tags attached

- In its original packaging

If your purchase included a promotional gift, this must also be returned for the return to be approved.
You are responsible for the return shipping cost, and we do not accept shipments sent with cash on delivery or payment on delivery.

You have a 14-day return and exchange period from the day you receive your order.

How to make an exchange from outside Sweden

1. Arrange your own return shipment and send the item to:

Hammargruppen AB
Väpnaregatan 8
254 52 Helsingborg
Sweden

2. Return processing
Once the return package has arrived, it is usually processed within 2–3 business days.
After the return is approved, the refund will be issued. Please note that it may take an additional 1–3 business days for the funds to appear in your account depending on your bank.

Shipping costs are not refunded.

3. Place a new order
For customers outside Sweden, replacement items are not sent automatically.
If you wish to change size or product, simply place a new order in the webshop.