Some of our most frequently asked questions

Delivery cost & Delivery time

Domestic delivery cost (Sweden):

  • Shipping fee: SEK 99 for orders under SEK 800.
  • Orders within Sweden are sent with Schenker to an agent or home delivery with UPS Express for SEK 299.
  • Delivery time: 2-3 working days.

International delivery costs:

  • International orders are shipped with UPS.
  • Delivery time: Up to 7 working days.
  • Scandinavia: SEK 300 shipping fee.
  • Rest of Europe: SEK 500 shipping fee.
  • Asia, Australia & USA: SEK 1000 shipping fee.

Prices

  • Prices are stated in Swedish kronor (SEK) and include Swedish VAT of 25%.
  • Shipping fee, cash on delivery fees and invoice fees are added.
  • Within the EU, the prices are shown with the respective country's VAT.
  • For countries outside the EU, prices are shown without VAT, and customs duty is added upon delivery.

Exchanges & Returns within Europe

Exchanges and returns take place via the return form

Exchange of goods:

  • In case of exchange, you have the right to buy a new item for each returned item. Any difference will be refunded.
  • You are responsible for the return cost in the event of an exchange.

Return:

  • You are responsible for return costs yourself. Returns sent against cash on delivery will not be redeemed.
  • The refund is made within 30 days after the return is received and approved.
  • The refund is made using the same method of payment as at the time of purchase.

Exchanges & Returns outside Europe

Outside Europe:

  • You are responsible for return costs in the event of an exchange/return
  • Send the goods you wish to return to our address:
    Väpnaregatan 8, 254 52 Helsingborg SWEDEN

Contact us here before returning your order.

What is our Odd Stock

  • Odd Stock are models that are part of the range, the last pair from an MTO (Made to Order) collection or sample models before an MTO.
  • All shoes in Odd Stock are sold at a reduced price.