Here you can read about the terms and conditions that apply when you as a consumer purchase goods from us via Hammargruppen.se. When you purchase goods from Hammargruppen.se, you enter into an agreement with the company Hammargruppen AB, with corporate registration number 556710-7502, which we refer to below as “Hammargruppen,” “we,” or “us.” Hammargruppen applies both the Consumer Sales Act and the Act on Distance Contracts and Contracts Outside Business Premises (Distance Contracts Act).
It is important to us that it is clear which terms apply to your purchase and what rights you have as a customer when shopping with us. If you have any questions regarding the terms in this text or concerning your order in general, you are warmly welcome to contact us. You will find our contact details under the heading “How to contact us” below.
If you want to know more about how we handle your personal data in connection with your purchase, you can read our Privacy Policy, which you can find here.
How to contact us
If you have questions regarding your purchase, our terms, or wish to get in touch with us for any other reason, you are always welcome to reach out to Elionore, our website manager, by phone at +4673 820 83 77 or via email at info@hammargruppen.se.
Order and agreement
When you complete a purchase of goods from Hammargruppen.se, you accept these terms. When we write “the Terms” in this text, we refer to these purchase terms. To purchase goods on Hammargruppen.se (or via email and phone), you must be 18 years of age (of legal age). If you are under 18, you may only complete purchases on Hammargruppen.se if you have received approval from your legal guardian. There may also be other legal rules that limit your right to enter into agreements with us on your own. If you are subject to such rules, you need to ensure that you have permission to complete the purchase.
Once you have placed an order on Hammargruppen.se, via email, or phone, we will send you a written order confirmation via email. A binding purchase agreement has only been concluded once you have received this order confirmation for the goods you have ordered. Your order is binding from the moment you receive your order confirmation. Therefore, it is important that you contact us immediately if you have placed an order by mistake. You can only change your order before it has been shipped from our warehouse. All goods remain the property of Hammargruppen until Hammargruppen has received full payment.
In certain situations, we reserve the right to refuse an order or cancel your purchase. This may occur, for example, if the item you ordered is out of stock, if a product has been discontinued, or if we are prevented from delivering for other reasons (such as technical issues on the website or our suppliers being unable to fulfill their obligations to us).
Price and payment
When you shop at Hammargruppen.se, the prices displayed on the website at the time of the order, as well as those stated in your order confirmation, apply. All prices for delivery within Sweden are stated in Swedish kronor (SEK) and include Swedish value-added tax (VAT), currently 25%. Prices within the EU are displayed with the current VAT of the respective country. For countries outside the EU, prices are displayed excluding Swedish VAT, and these shipments will be subject to customs handling and import duties upon delivery.
Hammargruppen reserves the right to adjust for VAT increases, printing errors, price errors, and other price changes beyond our control, and we reserve the right to correct prices and any price errors. If an obvious error in pricing or product information has occurred on Hammargruppen.se, and you realized or should reasonably have realized this, the incorrect price or information will not apply. Should such a situation arise, we will contact you to inform you of the error. Any fees for shipping, cash on delivery, or invoice fees will be added and displayed at checkout.
The payment methods you can choose from are displayed on Hammargruppen.se and at checkout. We accept card payments from Visa, Mastercard, and American Express. Card payments and other transactions are made and administered via Shopify. We advise you to always carefully read the terms for your chosen payment method before completing your purchase.
If you have concerns or questions regarding the payment of your purchase, you are of course welcome to contact us, but in many cases, you will receive the fastest assistance by contacting the payment service provider directly.
Delivery
Normal delivery time is 3–7 business days. If deviations or delivery delays occur, we will contact you. Naturally, we do everything we can to deliver your order as quickly as possible. If a significant delivery delay occurs, you as a customer have the right to cancel the purchase at no cost. Hammargruppen reserves the right to decline financial compensation or reimbursement to you in such situations or in the event of delivery delays.
Special conditions for Crowdsource: Shoes ordered via Crowdsource with a timer are delivered the season after the order was placed. For example: if the order is placed during the spring, the shoe is delivered during the autumn, and vice versa.
Shipping within Sweden: The shipping cost for orders within Sweden is 99 SEK. Orders with an order value exceeding 800 SEK are shipped free of charge. We send our products within Sweden using Postnord, where you have the option to collect your package from one of their agents or parcel lockers.
Shipping outside Sweden: For international orders, we primarily use UPS. The shipping cost is calculated automatically at checkout based on the delivery address, order weight, and package size. Available shipping options and the current shipping cost are shown before you complete your purchase.
For deliveries outside the EU, local VAT, customs duties, and other import fees may apply. These fees are determined by the authorities in the destination country and are paid by the customer.
Transport companies apply their own transport terms regarding matters such as notification, identification requirements, and holding times. We therefore recommend that you familiarize yourself with these in connection with the delivery.
All our packages are insured during transport. If your package goes missing or if the contents are damaged during transport, we ask that you contact us as soon as possible. In the event of visible transport damage, the damage must also be reported directly to the agent or delivery point upon receipt.
Right of withdrawal
Hammargruppen applies the Distance Contracts Act, which means you have a 14-day right of withdrawal (return or exchange) without having to provide any specific reason. The withdrawal period begins on the day you or an agent receives or collects the item (or a substantial part of it). If you make a standard return, where the withdrawal period is also 14 days, you may need to fill in the reason for your return.
You generally have the right to open the packaging and try on and examine the purchased goods in the same way you would have done in a physical store. However, the item must be returned in an unchanged condition and in its original packaging. Hammargruppen reserves the right to refuse the return, charge you, or deduct for depreciation if anything is missing from the return (such as a shoe bag), or if you have used/handled the item in a way that was not necessary to examine it.
If you exercise your right of withdrawal and cancel your purchase before your order has been shipped from our warehouse, no costs will be incurred. You are responsible for the return shipping and its costs, regardless of whether you are making an exchange or a return. If a shipment has already been sent and you subsequently regret the purchase, refuse delivery, or do not collect the package, you are also responsible for the costs incurred to return the shipment to Hammargruppen. Any return shipping or fee charged to us by the carrier may be deducted from the refund. The refund will be made to the same payment method used for the purchase. We have the right to withhold the refund until the item has been returned to us or you have shown that it has been sent back.
Certain products are exempt from the right of withdrawal for health or hygiene reasons if the seal, packaging, or labels have been broken. This applies, for example, to socks.
Important exception to the right of withdrawal: Hammargruppen offers no right of withdrawal or return right for purchases of specially ordered products. This includes, for example, "Specials" from a selected manufacturer, shoes purchased via Crowdsource or Group Made to Order (GMTO), as well as goods that have been modified entirely according to your wishes (e.g., personalized embroidery, custom color or material choices). In other words, all forms of MTO (made to order) orders cannot be withdrawn or returned. Examples of MTO orders include, but are not limited to: orders of shoes in a color or material other than what is available in stock, attributes that can be personalized on products such as embroidery or fabric choices on Bowhill & Elliott slippers, or requested modifications in our shoe workshop at the time of purchase such as extra soles or metal toe plates.
Please note that strong fragrances can trigger health problems such as asthma or migraines. We therefore ask you to avoid strong perfumes or scents when trying on the items you have ordered. If you return a purchase where gifts or bonus products were included at no extra cost, these must also be included in the return; otherwise, we have the right to deduct an amount corresponding to their value from your refund.
Return process: Please contact us before returning a product. You are responsible for the return shipping and its costs. Returns sent cash on delivery will not be accepted. You register and create a return on our page for Exchanges & Returns. You bear the responsibility for the goods until they have been handed over to the shipping company. Refunds are made within 30 days from the time we have received and approved your return (even if our external payment provider usually pays out the amount within 14 days). The refund is made to the same account and in the same way as used at the time of purchase.
Read more about returns and how to return here.
If you wish to exercise your right of withdrawal and cancel your purchase, you can do so here.
Right of exchange
For an exchange within your 14-day period, you have the right to purchase a new product in exchange for each returned item. You are responsible for the return cost for an exchange. Any price differences are adjusted and refunded to you.
Exchange process: Please contact us before sending back the product. Returns sent cash on delivery will not be accepted. If you want to make an exchange, it is fastest if you make a standard return of the item and then place a completely new order via the website. You can also choose to scan the QR code in the package and follow the instructions for exchange, but in that case, the new item will only be sent after we have received your return. If you return more items than you choose to exchange for, the excess items are treated as a regular return, which can only be done while the right of withdrawal is valid.
Read more about exchanges and how it works here.
Complaints
Hammargruppen applies the Consumer Sales Act for complaints. If an item you have purchased from us proves to be defective (original defects that existed upon delivery), you must notify us of the defect within a reasonable time, which means as soon as you discovered or should have discovered the defect. If you file a complaint within two months of discovering the defect, it is always considered to have been done within a reasonable time. You have a statutory right to file a complaint for up to three years from the time of purchase. However, if the defect is discovered after more than two years, the burden of proof lies with you to show that the defect was original.
If you wish to file a complaint about a defective product, you can contact us via phone at +4673 820 83 77 or email at info@hammargruppen.se. Remember to always fill in the return form and include it in your package. In the event of a complaint, we may need to assess the item, and if so, we will instruct you on how to send it back to us. Normally, you as a customer are responsible for the shipping cost to our service workshop/warehouse while the assessment is being made. If we approve the complaint and the defect cannot be repaired or exchanged for a new equivalent product, you have the right to cancel the purchase and get your money back via your chosen payment service provider within 14 days of approval.
Important: Do not collect (accept) packages that have visible damage that may have affected the condition of the item you ordered. Instead, file a complaint directly with Schenker/the shipping company at the pick-up point and ask them to send the package back to Hammargruppen with the reason written on the package.
Assortment
The range of products on Hammargruppen.se varies over time, and we reserve the right to remove items from the assortment or make changes to the assortment at any time and without notice before a purchase has been completed. We cannot be held responsible for delivering sold-out or discontinued products.
Please note that product images and accompanying captions on Hammargruppen.se do not always reflect the exact appearance of the item in reality. We cannot guarantee or be held responsible for minor deviations regarding exact color shades, pattern matching, or similar details that may be perceived differently on a screen compared to in reality.
Force majeure
Hammargruppen is not responsible for delays or damages caused by circumstances that fall under so-called force majeure. This refers to events beyond our reasonable control, such as government actions or omissions, new or amended legislation, labor market conflicts, blockades, fires, floods, sabotage, major accidents, or natural disasters. Force majeure also includes political decisions or government decisions that negatively affect the market or products (e.g., sales bans, restrictions, or requirements for warning labels), as well as abnormal market downturns or criminal acts directed against our operations that significantly affect our ability to fulfill our commitments.
Disputes
If you have complaints or comments regarding Hammargruppen's products or services, you are always welcome to contact us here (info@hammargruppen.se). Should we fail to reach a solution together and you are not satisfied with our handling, you can turn to the National Board for Consumer Disputes (ARN) via their website www.arn.se, or by post to Box 174, 101 23 Stockholm. Hammargruppen always follows ARN's official recommendations in the event of a dispute. You can also use the EU Commission's online platform for cross-border complaints, which is available here: https://ec.europa.eu.
Fair Use
We have noted that a few customers use returns in a way that causes unnecessary high environmental impact and unreasonable costs for our business. We therefore apply a so-called “fair use” provision.
If we identify a purchasing and return behavior that deviates from the norm, we reserve the right, in individual cases, to refuse or cancel future orders, charge a return fee of 100 SEK for your returns, or block your account from future purchases with us. This may become relevant if you repeatedly return items that are not in new condition, products that do not match what we have delivered, or if you purchase and return an unusually large quantity of goods.
We may also choose to cancel an order if there is reasonable suspicion of fraud or other criminal activity linked to the order. This may, for example, involve delivered packages repeatedly being left uncollected, unsubstantiated claims that packages have disappeared during delivery, or if you exhibit deviant behavior in connection with the collection or return of packages.
Uncollected Packages
If for any reason you do not collect (accept) your package at the agent, you must pay the costs for the actual shipping and any fees for cash on delivery. Uncollected packages are charged a fee that is invoiced retrospectively to cover our handling and return costs. In the event of non-payment of this invoice, the claim will unconditionally be handed over to debt collection for further handling; no exceptions are made.
Cookies
According to the Electronic Communications Act, all visitors to a website that uses cookies must be informed of this. When you visit Hammargruppen.se, cookies are saved on your computer. These are so-called session cookies and are used exclusively to keep track of your shopping cart and your login (if you are logged in) while you are shopping. Session cookies are not stored permanently on your computer but are automatically deleted as soon as you close your browser.
If you do not accept the use of cookies, you can set your browser to automatically refuse cookies or inform you every time a website requests to store a cookie. Please note that if you completely disable cookies, you will not be able to complete purchases on Hammargruppen.se, because both the shopping cart and the login function require cookies to work. However, you can perfectly well navigate around and browse the store without cookies enabled.