About Us
MIKAEL & THOMAS PETTERSON
Guided by our vision of offering shoes of exceptional quality that are worthy of repair, we create an environment conducive to both style and sustainability. As authorized resellers of Crockett & Jones and Bowhill & Elliott, we uphold the highest standards in shoe manufacturing.
Our journey began with footwear but later expanded to encompass complementary items like socks and shoe care essentials. This evolution stemmed from our commitment to meeting customer demands for superior quality, not only for shoes but across all related accessories as well.
Partnering with Pantherella, renowned for its premium socks made of silk and cashmere, was a natural choice as they share our dedication to quality and sustainability. Additionally, welcoming Saphir – a global leader in shoe care – into our product range further showed our commitment to offering handpicked products that meet our quality standards.
ELIONORE KARLQVIST
In 2018, Elionore became an invaluable addition to Hammargruppen. With a rich background in various service industries, her role entails overseeing administration, financial operations, social media management, and e-commerce initiatives.
With a strong dedication to service excellence, Elionore streamlines processes and boosts operational efficiency, playing a pivotal role in elevating the company's performance and maintaining exceptional service standards.
"My primary goal revolves around ensuring exceptional service for customers while also nurturing a positive work environment for our team. I believe that exceptional service and employee satisfaction go hand in hand, and that genuine passion and dedication are integral to delivering a sense of security and simplicity to customers."
Today, our store and showroom are located at Väpnaregatan 8 in Helsingborg. Here, we do repairs and renovations while our customers can access the entire range of shoes. In addition to the regular opening hours, it is also possible to book a personal appointment.
Some of our most frequently asked questions
Delivery cost & Delivery time
Domestic delivery cost (Sweden):
- Shipping fee: SEK 99 for orders under SEK 800.
- Orders within Sweden are sent with Schenker to an agent or home delivery with UPS Express for SEK 299.
- Delivery time: 2-3 working days.
International delivery costs:
- International orders are shipped with UPS.
- Delivery time: Up to 7 working days.
- Scandinavia: SEK 300 shipping fee.
- Rest of Europe: SEK 500 shipping fee.
- Asia, Australia & USA: SEK 1000 shipping fee.
Prices
- Prices are stated in Swedish kronor (SEK) and include Swedish VAT of 25%.
- Shipping fee, cash on delivery fees and invoice fees are added.
- Within the EU, the prices are shown with the respective country's VAT.
- For countries outside the EU, prices are shown without VAT, and customs duty is added upon delivery.
Exchanges & Returns within Europe
Exchanges and returns take place via the return form
Exchange of goods:
- In case of exchange, you have the right to buy a new item for each returned item. Any difference will be refunded.
- You are responsible for the return cost in the event of an exchange.
Return:
- You are responsible for return costs yourself. Returns sent against cash on delivery will not be redeemed.
- The refund is made within 30 days after the return is received and approved.
- The refund is made using the same method of payment as at the time of purchase.
Exchanges & Returns outside Europe
Outside Europe:
- You are responsible for return costs in the event of an exchange/return
- Send the goods you wish to return to our address:
Väpnaregatan 8, 254 52 Helsingborg SWEDEN
Contact us here before returning your order.
What is our Odd Stock
- Odd Stock are models that are part of the range, the last pair from an MTO (Made to Order) collection or sample models before an MTO.
- All shoes in Odd Stock are sold at a reduced price.